Conditions d’utilisation
Terms of Service — Loora
Last updated: June 2026
Company identification
This website, available at getloora.com (the "Site"), and the Loora online store are operated by MALAREN SAS ("we", "us", "our", or "Loora").
- Operator: MALAREN SASU
- Address: 192 Impasse de la Goubinière, 50870 Tirepied-sur-Sée, France
- Business ID (SIRET): 811 961 796 00026 — VAT: FR60811961796
- Contact: contact@malaren.fr
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Overview
By visiting the Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these terms and conditions (the "Terms of Service" or "Terms"), including the additional policies referenced herein. These Terms apply to all users of the Site, including browsers, customers and contributors of content.
Please read these Terms carefully before using the Site. By accessing or using any part of the Site, you agree to be bound by them. If you do not agree to all of them, you may not access the Site or use any Service. Any new feature or tool added to the store is also subject to these Terms. We may update or replace any part of these Terms by posting changes on this page; your continued use of the Site following any change constitutes acceptance of that change.
Section 1 — Online store terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to intellectual property laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in immediate termination of your access to the Service.
Section 2 — General conditions
We reserve the right to refuse Service to anyone, for any reason, at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service or the Site without our express written permission. Section headings are for convenience only.
Section 3 — Accuracy, completeness and timeliness of information
We are not responsible if information made available on the Site is not accurate, complete or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on the material is at your own risk. We reserve the right to modify the contents of the Site at any time, but have no obligation to update any information.
Section 4 — Modifications to the Service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
Section 5 — Products and services
Certain products may be available exclusively online through the Site. They may have limited quantities and are subject to return or exchange only in accordance with our Refund Policy.
We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your screen's display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, on a case-by-case basis, and to limit quantities. All product descriptions and prices are subject to change at any time without notice. We do not warrant that the quality of any products purchased by you will meet your expectations.
Section 6 — Accuracy of billing and account information
We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order, including orders placed under the same customer account, payment card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the email and/or billing details provided at the time of the order.
You agree to provide current, complete and accurate purchase and account information and to promptly update it so we can complete your transactions and contact you as needed. For more details, see our Refund Policy.
Section 7 — Optional tools
We may provide access to third-party tools that we neither monitor nor control. We provide access to such tools "as is" and "as available", without warranties of any kind, and we have no liability arising from your use of them. Any use is at your own discretion and risk, subject to the relevant third party's terms.
Section 8 — Third-party links
Certain content, products and services available via the Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for their content and are not liable for any third-party materials, websites, products or services. Please review the third party's policies before any transaction; complaints regarding third-party products should be directed to the third party.
Section 9 — User comments, feedback and other submissions
If you send us creative ideas, suggestions, proposals or other materials ("comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium. We are under no obligation to keep comments confidential, to pay compensation, or to respond. You agree that your comments will not violate any third-party right, will not be unlawful, abusive or obscene, and will not contain malware. You are solely responsible for any comments you make.
Section 10 — Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 — Errors, inaccuracies and omissions
Occasionally there may be information on the Site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice (including after you have submitted your order).
Section 12 — Prohibited uses
You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable regulations, rules or laws; (d) to infringe our or others' intellectual property rights; (e) to harass, abuse, defame, or discriminate based on protected characteristics; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, pharm, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.
Section 13 — Disclaimer of warranties; limitation of liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free, or that the results obtained will be accurate or reliable. The Service and all products delivered through it are (except as expressly stated by us) provided "as is" and "as available", without representations or warranties of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.
In no case shall MALAREN SAS, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind (including lost profits, lost revenue, lost data or replacement costs), whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states our liability shall be limited to the maximum extent permitted by law.
Section 14 — Indemnification
You agree to indemnify and hold harmless MALAREN SAS and its affiliates, officers, directors, agents and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Section 15 — Dispute resolution by binding arbitration; class action waiver; opt-out
Please read this section carefully — it affects your rights, including how disputes are resolved.
Agreement to arbitrate. You and MALAREN SAS agree that any dispute or claim arising from or relating to these Terms, our Privacy Policy, our advertising or marketing, our products or services, or the parties' relationship will be resolved by binding, final and confidential arbitration before a single arbitrator administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. This provision is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1–16, and the arbitrator is bound by these Terms.
Authority of the arbitrator. The arbitrator has the exclusive authority to determine whether a dispute is arbitrable and will apply the substantive law of the State of Delaware to the extent consistent with the FAA. The arbitrator may award all remedies available in an individual lawsuit under applicable substantive law.
Class action waiver. The arbitrator may only resolve disputes between you and us on an individual, non-class basis, and may not consolidate or hear class or representative claims or requests for relief on behalf of other individuals.
Small claims and injunctive carve-outs. Either party may bring an individual claim in small claims court if it qualifies. Notwithstanding the above, MALAREN SAS may seek injunctive or equitable relief in court arising from any actual or threatened infringement of its intellectual property rights.
30-day right to opt out. You may opt out of this arbitration agreement within 30 days of your first purchase by sending written notice — stating your name, the product you purchased, and your intent to opt out of arbitration — to: MALAREN SAS, 192 Impasse de la Goubinière, 50870 Tirepied-sur-Sée, France, contact@malaren.fr. If you opt out, neither you nor we will be required to arbitrate.
Section 16 — Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.
Section 17 — Termination
The obligations and liabilities incurred prior to termination survive termination for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use the Site. If we suspect that you have failed to comply with any provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.
Section 18 — Entire agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted by us on this Site constitute the entire agreement between you and us regarding your use of the Service, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.
Section 19 — Governing law
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware and the applicable laws of the United States, without regard to conflict-of-laws principles, and subject to the arbitration provision in Section 15.
Section 20 — SMS and email marketing
By providing your phone number and opting in, you consent to receive recurring automated marketing and transactional text messages (e.g., cart reminders, order updates) from Loora at the number provided. Consent is not a condition of any purchase. Message frequency varies; message and data rates may apply. Reply STOP to unsubscribe or HELP for help. You also consent to receive marketing emails, from which you may unsubscribe at any time via the link in any email.
Section 21 — Changes and contact information
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to the Site. Your continued use of the Site following any change constitutes acceptance. Questions about these Terms should be sent to contact@malaren.fr
MALAREN SAS — 192 Impasse de la Goubinière, 50870 Tirepied-sur-Sée, France — SIRET 811 961 796 00026 — VAT FR60811961796
Related policies to publish alongside these Terms: Refund Policy · Privacy Policy · Shipping Policy · Cookie Policy.